Cancelling your subscription

How to cancel

If your billing page does not show a cancellation control, contact support and ask for your subscription to be cancelled. Include the account email and whether you want the cancellation to take effect immediately or at period end.

Subscription handling depends on how the account was set up. Some accounts can be managed through Stripe self-serve tools, while others currently require manual support assistance.

What access you keep

After cancellation takes effect, your account is downgraded and historical data is retained unless support tells you otherwise. In general you can still:

• View all previously completed audit results.
• Keep existing properties and audit history in your account.
• Export reports in the formats available on your resulting plan tier.

Access to new audits, plan-specific exports, branding, and other paid-only features depends on the plan you fall back to after cancellation.

Data retention after cancellation

Your audit history and connected properties are generally retained in your account. If support communicates a different retention policy for your workspace, that guidance takes precedence.

If you need a full export before cancellation takes effect, request it from support when you open the cancellation ticket.

How to reactivate

To reactivate, log in and choose an available plan from the billing page if self-serve checkout is available on your account. If billing controls are not available, contact support and ask for reactivation.

Existing audit history and property setup are typically preserved, so reactivation should not require a full re-onboarding flow.