Billing and invoices

How invoices are generated

Stripe generates invoices for active paid subscriptions. Monthly plans are invoiced each billing cycle and annual plans are invoiced at the start of each annual term. Delivery timing and self-serve access depend on how billing is configured for the account.

The invoice includes your plan name, billing period, the subscription amount, any applicable tax (VAT for EU customers), and a unique Stripe invoice number for accounting purposes.

Where to find your invoices

If the Stripe billing portal is available for your account, the billing page will link you there for invoice downloads and payment details. If the portal is not available yet, contact support and we can help with invoice retrieval or billing changes manually.

Annual billing

Annual plans are billed in full at the start of each annual term. You receive one invoice per year rather than twelve monthly invoices. The annual invoice includes the full year's amount and is dated at the start of your annual term. If you need a quote or purchase order before committing to an annual plan, contact our sales team.

Updating payment details

When the billing portal is enabled, you can update your card from the billing page. If your account does not show a self-serve portal yet, contact support and we will help coordinate the update.

Failed payments

If a payment fails, Stripe may retry the charge and you may receive email notifications. The exact retry and access state can vary by subscription setup, so contact support if billing access does not recover automatically after the payment issue is resolved.

VAT and tax

8ms charges VAT on subscriptions for customers in VAT-registered EU countries. If you're a business purchasing on behalf of a VAT-registered entity, enter your VAT number on your billing page to have it reflected on invoices and, where applicable, to qualify for the reverse charge mechanism.