Account & Billing
What happens when I reach my audit limit?
Each plan includes a fixed number of audits per billing cycle. Here's what happens when you use them all and your options for running more.
Audit credits and how they're counted
Each time you start an audit and it completes successfully, one audit credit is consumed. Failed audits (those that error out before completing all modules) do not consume a credit — you can retry them freely. Audits that are cancelled mid-run also do not consume a credit.
The audit credit counter resets on your billing renewal date, which is the same day of the month as your original subscription start. You can view your remaining credits and renewal date at Settings > Billing.
What happens when you hit the limit
When you attempt to start a new audit after using all credits for the current cycle, the audit is queued rather than started immediately. A notification banner on the audit page explains that the audit is waiting for credits to renew. No charge is made, and the queued audit will automatically start at the beginning of the next billing cycle.
You can have a maximum of 3 queued audits at any time. If you try to queue more, you'll be prompted to either wait for the queue to clear or upgrade your plan.
How to check remaining audits
Your remaining audit credits are shown in the top navigation bar when you're logged in, next to your account menu. The display shows "X audits remaining" with a progress indicator. Hovering over it shows your renewal date.
You can also see the full breakdown — credits used, credits remaining, and the reset date — at Settings > Billing > Usage.
Upgrade options
If you regularly run audits near your limit, upgrading to a higher plan is the most cost-effective solution. Professional and Enterprise plans include significantly more monthly audit credits, and Enterprise plans offer custom credit limits.
You can also purchase additional one-time audit credits without changing your plan — available as a top-up from Settings > Billing. Top-up credits do not expire at the end of the billing cycle; they roll over until used.
Still need help?
Contact our support team — we typically respond within 1 business day.
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